We hope you love every purchase from Zarin Annesha. If for any reason you're not completely satisfied, we're here to help.
Returns
We accept returns requested within 14 days of delivery.
To be eligible for a return, items must:
- be unworn and unwashed
- be in their original condition
- have all original tags attached
- be free from perfume, makeup, stains, alterations, or damage
Returns that do not meet these conditions may not be accepted.
Customers are responsible for return shipping costs unless the item is faulty, incorrect, or otherwise required by applicable consumer law.
Exchanges
We are happy to exchange your item for a different size or colour of the same style, subject to availability.
Exchange requests must be made within 14 days of delivery.
If your requested size or colour is unavailable, we will offer either:
- a refund (where applicable), or
- store credit.
Customers are responsible for return shipping costs. Any shipping costs associated with an exchange will be communicated before the exchange is processed.
Sale Items
Sale items are considered final sale and cannot be returned or exchanged unless they are faulty, incorrect, or where required by applicable consumer law.
How to Request a Return or Exchange
To request a return or exchange, please:
- Submit a return request through your customer account, where available, or contact us via our Contact page.
- Include your order number and reason for your request.
- Once approved, we will provide return instructions and the return address.
- Package your item securely and send it using a trackable shipping service.
We recommend retaining your tracking information until your return has been received.
Refunds
Once your returned item has been received and inspected, we'll notify you of the outcome.
Approved refunds will be issued to your original payment method. While we process refunds promptly, your financial institution may take several business days to complete the transaction.
Original shipping charges are non-refundable except where required by applicable consumer law.
Faulty or Incorrect Items
If your order arrives faulty, damaged, or incorrect, please contact us as soon as possible.
Where appropriate, we will arrange a replacement, repair, or full refund, including any reasonable shipping costs, in accordance with applicable consumer protection laws.
Nothing in this policy limits your rights under the Australian Consumer Law or any other applicable consumer legislation.